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Copyright 2003Jupitermedia
  Most Popular Tutorials

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I'm an @HOME user and using a hardware router. I can't reach the "http://www/" startup page. 

NOTE: This solution also helps if you can't send or receive mail from a Client computer, access your news server, or web browse in general.

This is a common problem with @Home users and other users whose ISP does not use FQDNs (Fully Qualified Domain Names) for their servers. (@Home typically names their mail server mail, when they should name it mail.home.com or mail.altoona.home.com or something similar.)

The non FQDNs work fine when computers are connected directly to the @Home network.  But when you install a sharing program or hardware router between computers and the @Home network, the Client computers need some help to form the proper FQDNs.


1) You first need to find the domain that you are in.
( that you may have to temporarily disconnect the router and reconnect a computer directly to the cable modem to do this!  You might also be connected to multiple domains, so you might need to check your domain from more than one computer.  Thanks to Peter Richeson for this tip!) 

Open an MSDOS window and type  ping www as shown below.

C:\>ping www

Pinging lh2.rdc1.ab.home.com [24.64.2.55] with 32 bytes of data:

Reply from 24.64.2.55: bytes=32 time=14ms TTL=252

2) The domain name is contained in this part of the ping return:
             rdc1.ab.home.com
NOTE:
This is an example.  Your domain name will probably be different.

If the above procedure doesn't work, try this method.

3) Go to your Router's administration page or program and look for a Domain name setting.  Enter the domain name and save the information.

4) Either reboot your Client computers, or run winipcfg (if you need help to do this go here) select your Ethernet adapter and click the Release and Renew buttons.  You should see the Host Name information at the top of the winipcfg window change to look like the information that you entered in the router Domain name box.

You should now be able to access the @Home startup page.

If things still aren't working, you may have to modify your Client computers' DNS information.  Go here to find out how.








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